Insights & Resources

"Leaders as Circus Performers - Using Survey Feedback to Keep the Plates Spinning"

Effective leaders know how to get and act upon information from their organization and subsequently effect positive change. After implementing dozens of surveys with thousands of participants, we have found significant differences in how organizations use survey results. Those organizations that implemented recommendations and developed action plans from survey feedback improved organizational performance. Organizations that relegated their survey to the “library shelf” showed no subsequent improvement.

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"Knowledge Management – Avoiding the 'Army of Professional Amateurs' Paradox
Capturing Tacit Knowledge in Our Workforce"

Author: Doug McCallum, Defense AT&L, March-April 2008

Synopsis: The author describes his experiences while serving in the U.S. Army of being assigned to positions to which he had no formal training. He describes the usefulness of Knowledge Management (KM) and the need for leaders to be trained in KM techniques in capturing and retaining critical tacit knowledge within an organization in order to reduce the drop in effectiveness caused by personnel turnover, an aging federal workforce, or restructuring.

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Leader Handbook

Unfortunately, most people don’t receive much leadership training in their careers. It’s expensive and takes time. An effective way to teach basics in leadership, such as decision making, communicating, motivating, getting results, and developing character is through experiential learning using this leaders handbook. By merging a current workplace challenge into a leader session scenario, aspiring leaders can apply handbook guidance and resolve the issue. The result is leaders learning skills, while gaining a sense of accomplishment.

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Staff Procedures Manual

How many times have you experienced workplace procedures that frustrate because they are inefficient, poorly applied, or don’t exist? Developing a procedures manual gets process-owners involved, drives innovation (best practices), and gets the workforce on the same page. Quantum Leadership Services can facilitate the process, introduce online solutions for easy access and establish a maintenance program to keep it current.

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Leader Feedback Handouts

We provide leader handouts as part of the 360 Leader Feedback program, as well as for leader training at offsites. The result is one-page solutions beneficial to leaders themselves or for mentoring team members.

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Seminars & Workshops

A one-day immersion in leader development for large audiences can be an effective, team-building experience. This program challenges each person to come to grips with ethical and morale problems we all face. Some examples - you know someone is deceiving your boss for their advantage, or - you have a great money-saving idea, but it would reduce work spaces, and therefore jobs. How do you handle these challenges? Quantum can provide you tailored seminars and workshops that cause participants to think and respond for a life-changing experience.

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