Process Improvement

Do you find processes in your organization are not well understood, not followed, or not up-to-date? Don’t feel alone. Processes get neglected because of distractions, and the rapid pace of change, that cause us to focus elsewhere.

Quantum's Baldrige quality examiners help you visualize what needs changing and provide options that work best in your environment. We’ll work with you to match process tools such as Lean, Six Sigma, ISO 9000, SWOT, etc., to appropriate processes. We can also assist in implementation with our automation expertise, portals, SOPs, dash boards and other well-received tools to gain workforce buy-in.

Aligning the Workforce to Your Goals

Tackling the Problem

Phase 1 - Establish a Baseline and Plan
- Benchmark using Interviews, Surveys, Focus Groups, Business Results, etc.
- Produce a Process Implementation Plan
Phase 2 - Develop Options
- Map Key Processes
- Review Best Practices
- Brainstorm Options
- Consider Multimedia Automation/Technology Innovation
Phase 3 - Implement and Maintain
- Strategically Communicate Process Plan
- Most Important Processes First
- Improve through Workforce Involvement and Feedback